How do I know what ingredients are good for my skin?

We recommend to have your skin care evaluation with one of our estheticians prior ordering your product. We divide our ingredients in two groups professional ingredients and Safe Ingredients. Safe ingredients include all our plant extracts and oils. Our professional ingredients will be avilable to order only through one of our skin care specialist.

You can find the whole active ingredients list in the link below, and every base in our webstore will show you all the options avaible fo that particular base. Our Active ingrediets list is constantly updated as we are adding new ingredients every day.

How do I place an order?

You can select an active ingredient, then select a base and add up to 3 ingredients including the fragrance (special orders). Or, select a fragrance and add it to a base. If you added more than one active ingredient to your product, you will be sent an invoice for the added ingredients. All invoices have a 3 day to be paid fully before production. After 3 days the order will be submitted to production without the extra ingredients.

What preservatives do the products use? 

Since every product is unique, our team of chemists will decide what preservatives will work best for your product. We avoid at all cost the use of parabens and sulfates in all our formulas and we use airless bottles only to extend to the max the life of your active ingredient. Additionally, we mainly use preservatives that meet two criteria:

  • listed on the Whole Foods Acceptable Premium Preservative List

  • Approved for use as an ingredient in Ecocert Certified Organic products

We assume that any product is for immediate use and will not be standing on a shelf for years. For that reason, we only recommend using the products within 3 to 6 months. Every label will include the manufacturing date and recommended used by date 

Can I choose the Bottles?

Unfortunately no. All our bottles are preselected in order to maintain the product fresh and free of contaminants. For that, we only use airless bottles and jars

How do I know if the product is right for me?

We offer different sizes, we recommend ordering a travel size, which is 1/4 of oz, to try how your product works on your skin. However, We always recommend following your skincare specialist advice. You can book an appointment for a complete skincare evaluation, skin treatment, and product assessment.

How long does it take to process an order

Since it is a customized product, the time varies a lot. Typically take 2 weeks to complete an order. However, time also depends on some ingredients availability and testing; so processing time we will be between 2 to 6 weeks.

Note: Every sale on this website is a lab order, if for some reason the lab cannot process the order within the frame time of 2 to 6 weeks, we will cancel your order and return your money.

Can I order just a fragrance and a base?

Yes, you will find different options to customize your product. Just select the product and you will be presented with all possible options

 

Are the fragrances certified? 

Yes, each fragrance has a certificate of analysis. That certificate is made by a specialized lab in the USA. You can ask for the certificate if it is not available for download on the website. Sometimes that certificate might have a cost.

Are the bases comedogenic (cause a breakout)

It is very hard to give a precise answer. Every skin is very different from another, some people might experience a break out due to the sensitivity of certain ingredients while others will not.  In general, most oils are potentially comedogenic.  If you are currently using creamy moisturizers, chances are low. However, please check the ingredients list in each base formula before you order it. we have a wide selection of bases to choose from. If you have doubts, you can order a bases sample pack that includes 4 bases travel size.

We recommend to order a sample bases pack and choose the most suitable for your skin before adding any active ingredients

If I customize my product, will the formula be mine?

No, you will not own the formula, but you will own a product that you have created. A unique product for your unique skin.

Are the active ingredients natural & organic?

Natural & Organic is a very blurry definition. We will specify if an ingredient holds organic certifications.

Am I required to meet a minimum order?

No, you are not required to meet any kind of minimus.

I am a professional Esthetician, will you customize products for my practice? 

Our only focus is to create unique formulas for every unique skin. We do not manufacture products in bulk and we do not offer private label services. However. send us an email and let us know your idea,  we can create any unique product for your practice too. SEND EMAIL please include license # and state

If I order a product, is this a subscription service?

No, your order is not a subscription service.

I have sensitive skin. Will the products benefit my skin? 

Our bases and most of our active ingredients available on the website are safe for all types of skins. However, every skin is different; for that reason, we recommend to order a travel size first and try the product before you order. Also, we recommend talking about your skin with your doctor and make sure you can use non-prescribed cosmetics.

We also recommend booking an appointment with our skincare specialist for a full skin evaluation and product assessment

 

Will the product be shipped to other countries?

Right now we are only shipping to the USA. 

Are the products tested in animals?

We are all about the truth and we are concerned with animal cruelty. for that reason, Our products are not tested on animals ever. However, some active ingredients are tested in animal-derived cells. Those cells are cultivated in special labs for drugs and cosmetics testing. No animal cruelty involved.

Can I sell the products ordered from WSC

No. Every product is created uniquely for your skin.  We do not authorize resale and we are not manufacturing sizes bigger than those offered online.

Where are your products made

Our products are proudly made in the USA. However active ingredients will come from all over the world. 

Are the products vegan?

If a base is vegan it will be specified on the page. Active ingredients are usually plan derived or lab synthesized

I have allergies to certain ingredients, Can I use your products? 

All the active ingredients are listed on the website. However, we recommend to consult your doctor and make sure you are not allergic to the ingredients in the list. You can always order a travel size and perform a patch test in the back of your ear to eliminate all possibilities.

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